Shipping cost is calculated based on the weight of the items. We offer free shipping on all orders over $100.
Once your transaction is complete, your ordered items will be shipped to the international distribution center in 3~5 business days.
International distribution center then ships your order to its final international destination.
Most in-stock items will arrive 7~10 business days after receipt of your order.
Once items are dispatched, you can't cancel or change order.
You can contact to our customer service for any order related question or request.
Please note that shipping windows are estimates and delivery dates cannot be guaranteed.
firstname.lastname@example.org (Closed on Sat / Sundays and Korean National Holidays)
We accept Visa, Matercard, Paypal, WeChat pay, Alipay.
If you need partial cancellation, please contact to Xexymix customer center.
Generally, it takes 5-10 business days for the refund to process into your account, depending on how your bank processes the refund.
RETURNS & EXCHANGES
RETURNS & EXCHANGES
Return & Exchange Policy
For preference return:
If you're not satisfied with your purchase, you can return items in their original condition (with tags attached), to us within 7 days of receipt.
Damaged or washed item, underwear, socks, and season off items are not eligible for return or exchange.
Please note that return or exchange shipping fee will be charged to the customer.
For a faulty product return:
Please email email@example.com with product images and we will provide you with further instructions.
Return & Exchange Procedure
Please contact to firstname.lastname@example.org within 7 days of receipt of your package including below information.
Your name, order number, item you want to return or exchange and the reason of return or refund.
Our CS team will reply within 24 hours. (Except for holidays)
Return & Exchange Limitation
We do not accept return or exchange request for below items.
After 7 days of receipt
Underwear (panties, bra pads) and socks due to hygiene reasons
Worn or washed items
Stained, torn, ripped items
Season off product
Tag is removed or destroyed
Items returned without any notice to Xexymix customer service